Lead Technical Account Manager

Job Description

Job Description

ABOUT US :

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.

Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. The world's most-loved brands, including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE :

We're looking for an experienced Lead Technical Account Manager to guide our AMER team and elevate how we onboard and integrate clients onto the Talon.One platform ensuring every customer realizes its full value.

This is a remote role. While it's ideal for candidates within commuting distance of one of our hubs (New York, Denver, or Boston), that's not a requirement. The role includes occasional travel (around 10%).

ABOUT THE TEAM :

Our Technical Account Management AMER team is made up of six highly skilled TAMs who ensure seamless onboarding and flawless integration for our customers. We collaborate closely with Customer Success and Engineering, acting as trusted technical partners who solve complex challenges with precision and care.

As Lead TAM, you'll report to the Head of Technical Account Management and play a key role in developing the team fostering a culture grounded in curiosity, collaboration, and continuous improvement. We're a team that supports one another and digs deep to uncover solutions that make a measurable impact.

ONCE HERE, YOU WILL :

• Lead, coach, and develop the AMER Technical Account Management team
• Execute and evolve the Technical Account Management strategy, monitoring KPIs like time-to-value, customer satisfaction, and escalation trends
• Streamline and scale TAM processes, tools, and documentation to enhance efficiency and consistency across the team
• Act as a senior escalation point for critical customer issues, ensuring timely and effective resolution through close collaboration with internal teams
• Drive proactive engagement by sharing best practices and providing strategic technical guidance to customers
• Champion customer retention and expansion by demonstrating the reliability, scalability, and long-term value of Talon.One
• Advocate for customers internally, translating complex feedback into actionable insights that shape our product roadmap
• Build and maintain strategic relationships with key accounts while collaborating closely with Post-Sales, Product, and Engineering

WHAT YOU TO BRING TO THE TABLE :

WHAT'S IN IT FOR YOU :

We build flexible incentive technology — and we believe our people deserve that same flexibility in how they work, live, and grow. Here's what you can expect when you join us :

The total compensation for this role is $130,000–$140,000 (base + variable) and is designed to reward performance and impact. Your placement within this range will reflect your relevant experience, skills, and qualifications. Salary ranges are regularly reviewed and may be updated to remain competitive.

WHY YOU SHOULD WORK FOR US :

Do you want this job?

We'd love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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