Contact Center Representative ( Remote )

At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most.

We are seeking a motivated and skilled Contact Center Representative to provide outstanding customer service and support to our clients. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities :

• Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, including pricing, features, and benefits.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions using the company's CRM system.
• Identify and escalate complex issues to the appropriate department or supervisor as needed.
• Follow up with customers to ensure their concerns are resolved and provide additional support as necessary.
• Stay updated on product knowledge, company policies, and industry trends to effectively assist customers.
• Collaborate with team members and participate in training sessions to enhance skills and contribute to a positive work environment.

Qualifications :

The pay range for this role is :

28 - 32 USD per hour(Remote (Montgomery, Alabama, US))

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