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GeneSys Developer

GeneSys Developer

Qwalifize LLCSacramento, CA, US
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Job Description

Job Description

Type :

  • Temporary 6-month contract

Full Time or Part Time :

  • Full time

    • Pay Rate : Location :

  • Remote

    • Language Requirements :

  • Write, read, and speak English fluently.

    • Job Overview :

    We are seeking a remote GeneSys Cloud CX Contractor with a strong background in Architect flow development and contact center operations. This individual will support task-based assignments focused on IVR interaction flows, chatbot integrations, and reporting enhancements within the GeneSys platform. The contractor will play a key role in both development and strategic consultation on prioritized enhancements related to customer experience technologies. Availability during standard Pacific Time business hours (9 AM – 5 PM PT ) is required for collaboration and scheduled meetings.

    Experience Requirements :

  • Minimum 2 years of hands-on experience with Genesys Cloud CX Architect development tool
  • At least 5 years of experience in contact center operations
  • Proven experience in flow development in GeneSys Architect for : Voice, Digital Messaging (Web and SMS), Email and other ACD interaction types
  • Ability to develop and manage : Automated services (IVR / Chatbot), and ACD call routing flows
  • Experience with : Directed Dialog and Natural Language Understanding (NLU), Voice / digital bots (speech recognition, NLU integrations), DTMF and speech entry, Text-to-speech, menus, and audio prompting
  • Proficient in building and configuring GeneSys Data Actions to : Retrieve / post data via REST APIs, Use authentication methods (API token, OAuth, etc.)
  • Experience migrating flows from GeneSys DEV to PROD tenants
  • Demonstrated ability to troubleshoot and test GeneSys flows
  • Reliable internet and ability to work exclusively within the United States
  • Availability for scheduled meetings during Pacific Time working hours

    • Experience Preferences :

  • Broader experience with GeneSys Cloud CX platform features : IVR, Chatbot, SMS, Email, Voice, and Chat interactions
  • Prior experience with GeneSys Workforce Optimization (WFO)
  • Familiarity with Avaya Aura Unified Communications
  • Understanding of best practices in chatbot flow design
  • Experience integrating 3rd-party modules (e.g., Google Dialogflow) into Genesys flows

    • Physical Requirements :

  • Prolonged periods of sitting and working at a computer.
  • Must have a quiet, dedicated work environment
  • Must have a reliable internet connection

    • Education Requirements :

  • Must possess relevant training and hands-on experience in Genesys Cloud CX development and contact center systems

    • Education Preferences :

  • Degree or certification in Information Technology, Computer Science, Business Communications
  • Certifications in Genesys Cloud CX or IVR / Contact Center technologies

    • Training Schedule :

  • Monday- Friday 9 am -5 pm (PST)

    • Schedule :

  • Monday- Friday 9 am -5 pm (PST)
    • Dress Code :
  • N / A

    • Benefits :

  • Paid sick time following State laws.

    • Additional Information :

    Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.

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    Developer • Sacramento, CA, US