Manager of Global IT Service Desk

Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Manager of Global IT Service Desk can change yours.

The Manager of Global IT Service Desk oversees the daily operations of the IT Service Desk, ensuring users receive efficient, high-quality technical support. This role leads a team of Service Desk Support Analysts through supervisory staff, manages escalations, and maintains consistent service standards. Success in this position requires strong technical expertise, effective leadership, and a commitment to delivering exceptional customer service.

Why Michels?

• We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
• Our steady, strategic growth revolves around a commitment to quality
• We are family owned and operated
• We invest an average of $5,000 per employee on training each year
• We reward hard work and dedication with limitless opportunities
• We believe it is everyone's responsibility to promote safety, regardless of job titles.
• We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your positions and location you may participate in a different benefit plan.

Why you?

What it takes :

AA / EOE / M / W / Vet / Disability