Manager Customer Service
Land Titles Operations / Customer ServiceMidland- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
- serp_jobs.job_card.permanent
- serp_jobs.job_card.temporary
Manager Customer Service Salary : PSCSA Level 6 $120,457 - $132,753 pro rata plus 12% superannuation Location : 1 Midland Square, Midland, 6056 Unit / Division : Registration Services Work Type : Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No : 3250021 Closing Date : 2025-09-05 4 : 00 PM
Join Our Team as a Strategic Leader!
Are you passionate about developing others and being part of a team that values its people? We are looking for a dynamic and motivated individual to join our team and contribute to the growth and success of our agency.
About the team / business unit
Join our Registration and Customer Service Business Unit in a newly created role dedicated to delivering quality and timely information to stakeholders and customers. This team is responsible for registering and securing all land transactions in Western Australia's Land Title Register. They also support the Registrar and Commissioner of Titles in maintaining the integrity of the Land Titles Register, meeting the needs of community, government, and industry customers at local, state, and national levels.
About the role
The role involves leading a team that provides the first point of contact for a diverse and complex agency of specialists. The team operates from both the Midland and Perth offices, handling customer service through digital, telephone, and face-to-face channels.
You will focus on developing and empowering our team members, adopting the mindset that "We are only as good as our people." You will prioritise people development, measure leaders' performance, and set goals that stretch team capabilities. Embracing your role as a coach, you will dedicate time to team effectiveness, support diversity, and create a healthy culture within your business area. Additionally, you will identify talent, enable development opportunities, and engage in strategies that support talent retention. Your contributions will directly influence the development of others and the success of our agency. Join us to make a significant impact and be part of a team that values its people
This is a Permanent Full-Time position; however, Part Time arrangements may be considered.
About Landgate
Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.
Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.
For more information on our agency, our values and employee benefits, visit .
Role Requirements
To be successful in this role, please address the following in your cover letter :
- Demonstrated experience in leading leaders, with a strong commitment to fostering a high-performing culture focused on professional growth. You will develop your leaders to understand, appreciate, and embody the importance of leading with personal integrity.
- Demonstrate your ability to lead through times of change, while supporting your team to ensure sustained performance, operational stability and continuous improvement.
- You drive innovation in your business area and influence innovation across the agency. You identify and implement improved processes, technologies and practices.
- Effective influencing and negotiating skills, building and maintaining key relationships with stakeholders, leveraging these relationships to positively benefit Customer Service’s strategic initiatives.
- Minimum 2 years’ experience in managing a contact centre or a similar customer-centric leadership role, within a multichannel, multi-site coordination environment.
Applying for the role
If you don’t want to miss out on this great opportunity, apply now by :
Submitting your application
All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top / bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at during business hours (8 : 30am to 4 : 30pm, Monday – Friday) prior to the specified closing time.
Eligibility to apply
To be eligible for appointment, applicants must have a valid work visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
Other Important Information You Need to Know!
Vacancies may be offered on a permanent or fixed term basis for the next 12 months. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.
The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.
If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact .
filler Position Title Manager Customer Service Agency Landgate Salary Location 1 Midland Square, Midland, 6056 Unit / Division Registration Services Branch Land Titles Operations / Customer Service Work Type Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No. 3250021 Closing Date Position Title Manager Customer Service Branch Land Titles Operations / Customer Service Location 1 Midland Square, Midland, 6056 Work Type Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No. 3250021 Salary Closing Date Agency Landgate Description
Join Our Team as a Strategic Leader!
Are you passionate about developing others and being part of a team that values its people? We are looking for a dynamic and motivated individual to join our team and contribute to the growth and success of our agency.
About the team / business unit
Join our Registration and Customer Service Business Unit in a newly created role dedicated to delivering quality and timely information to stakeholders and customers. This team is responsible for registering and securing all land transactions in Western Australia's Land Title Register. They also support the Registrar and Commissioner of Titles in maintaining the integrity of the Land Titles Register, meeting the needs of community, government, and industry customers at local, state, and national levels.
About the role
The role involves leading a team that provides the first point of contact for a diverse and complex agency of specialists. The team operates from both the Midland and Perth offices, handling customer service through digital, telephone, and face-to-face channels.
You will focus on developing and empowering our team members, adopting the mindset that "We are only as good as our people." You will prioritise people development, measure leaders' performance, and set goals that stretch team capabilities. Embracing your role as a coach, you will dedicate time to team effectiveness, support diversity, and create a healthy culture within your business area. Additionally, you will identify talent, enable development opportunities, and engage in strategies that support talent retention. Your contributions will directly influence the development of others and the success of our agency. Join us to make a significant impact and be part of a team that values its people
This is a Permanent Full-Time position; however, Part Time arrangements may be considered.
About Landgate
Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.
Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.
For more information on our agency, our values and employee benefits, visit .
Role Requirements
To be successful in this role, please address the following in your cover letter :
Applying for the role
If you don’t want to miss out on this great opportunity, apply now by :
Submitting your application
All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top / bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at during business hours (8 : 30am to 4 : 30pm, Monday – Friday) prior to the specified closing time.
Eligibility to apply
To be eligible for appointment, applicants must have a valid work visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
Other Important Information You Need to Know!
Vacancies may be offered on a permanent or fixed term basis for the next 12 months. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.
The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.
If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact .
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Customer Service Manager • Midland