Billing Specialist

Billing Specialist

Reports To : Advantage Billing Supervisor

Status : Full-time, Regular position, Tues - Thurs in office

Location : Field Support Center

Address : 3400 N Central Expressway, Suite 410, Richardson TX 75081

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary :

This position is responsible for executing tasks that will support various internal and external Operations groups. The successful candidate's primary responsibilities will include : preparing, validating, and processing customer data load files, and load into the Service Experts primary customer billing system MSD. Other various functions of the role include processing transactions, files and batches related to payments, billing and rate management as well as researching and resolving exceptions and escalations in these key areas. The Billing Specialist will also play a key role in contributing towards Service Experts success by meeting business objectives, improving the performance of internal operation, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Key Responsibilities :

• Consolidate reports from various databases to produce, validate, and load customer origination data into billing and financial systems
• Prepare, validate and execute Batch processing files, and Payment processes
• File Transfer Management between internal and external vendors
• Resolve exceptions and escalations by identifying root cause, implementing solutions and fixing customer accounts
• Interact with other departments to resolve escalations over multiple channels
• Liaison with key vendors to enforce service level agreements while establishing partnerships
• Conduct account research, resolution and support for Billing, Payment & Collections, which includes research in various systems and requests from various functions across the organization
• Prepare and ensure completion of monthly Billing and Payment processing for Residential and Commercial Customers
• Create and maintain reports and reporting functions on a regular basis
• Periodic letter mailing to support various internal and external groups; Prepare, validate and execute any bill messaging or inserts required in regular or emergency situations
• Demonstrate a commitment to process improvement while providing recommendations and driving change
• Foster and develop the capability to be a 'Super User' for internal systems while cultivating a position as a Subject Matter Expert within various Service Experts systems
• Maintain and ensure documentation of internal processes are up to date
• Support other departments to achieve production service levels and any on-going project objectives
• Lead and participate in projects as assigned
• Perform similar or other duties as needed or assigned

Qualifications :

What Do We Offer You as a Service Experts Employee?

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.