Front Desk Manager

We are looking to hire a dynamic individual that is an outgoing people person!  This person will lead the front office team as the Front Desk Manager.

Job Overview :

Front Desk Manager is responsible for the following :

• Answer inquiries and check-in / out guests in a timely and professional manner.
• Oversee VIP and special guest requests.
• Follow and enforce hotel credit policies.
• Monitor guest feedback and GIS scores.
• Ensure the maximization of room revenue.
• Generate and update required reports, files, and checklists.
• Help maintain productivity levels at or above budgeted standards.
• Run room status reports and relay necessary information to affected departments.
• Assist in training and cross-training of new hires and current employees.
• Establish and maintain good communications and teamwork with fellow employees.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Operate relevant aspects of the Front Desk property management system.
• Maintain inventory of front office supplies and purchase of supplies when necessary.
• Be knowledgeable of rates, packages, and promotions.
• Complete and / or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.

Mandatory Requirements :

Preferred Experience / Knowledge :

Benefits :