UNIV - Technology Lead - AHEC

Job Description

Summary

This position supports SC AHEC’s departmental information technology, including hardware, software, and other systems by ensuring the smooth operation of resources and serving as a liaison to MUSC Information Solutions (IS) on behalf of the department. Responsibilities include tracking hardware use for the department (including oversight of routine upgrades and backup / floater pool and process), coordinating software procurement and renewals, serving as admin for Salesforce instance and AHEC’s Microsoft 365 licenses, supporting and troubleshooting staff technology issues, and other IT coordination as needed. Must have a broad understanding of a variety of information technology including diverse types of software, services, and operating systems, preferably in an academic health system setting; be able to work collaboratively with users from a wide variety of backgrounds and IT understanding; and operate with a focus on prioritizing departmental goals and user needs. This role must be able to work with a high degree of independence and be proactive and dedicated to ensuring AHEC technology operations operate without lapses or interruptions and projects proceed on schedule and budget.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC002202 SC Area Health Education Consortium

Pay Rate Type

Salary

Pay Grade

University-06

Pay Range

47,588.00 - 67,817.00 - 88,047.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Position Summary :

This position supports SC AHEC’s departmental information technology, including hardware, software, and other systems by ensuring the smooth operation of resources and serving as a liaison to MUSC Information Solutions (IS) on behalf of the department. Responsibilities include tracking hardware use for the department (including oversight of routine upgrades and backup / floater pool and process), coordinating software procurement and renewals, serving as admin for Salesforce instance and AHEC’s Microsoft 365 licenses, supporting and troubleshooting staff technology issues, and other IT coordination as needed. Must have a broad understanding of a variety of information technology including diverse types of software, services, and operating systems, preferably in an academic health system setting; be able to work collaboratively with users from a wide variety of backgrounds and IT understanding; and operate with a focus on prioritizing departmental goals and user needs. This role must be able to work with a high degree of independence and be proactive and dedicated to ensuring AHEC technology operations operate without lapses or interruptions and projects proceed on schedule and budget.

Note : In accordance with state HR telecommuting policies, this position is required to report to the office 5 days a week but may become eligible for hybrid telework status after 12 months of employment. Candidates must reside within commuting distance of our Charleston, SC office.

About Us :

The South Carolina Area Health Education Consortium (AHEC) is a state agency that connects students and professionals with the tools, training and resources necessary to develop an effective healthcare workforce, with a focus on primary care in rural and underserved communities. While the SC AHEC Program Office is administratively housed at MUSC, it is a separate state agency with its own state line-item budget and some independent state reporting requirements. The SC AHEC System consists of the Program Office and four regional AHEC centers located across the state. More information about South Carolina AHEC is available at www.scahec.net .

Job Duties : 30% Salesforce Admin

Serve as admin for AHEC’s Salesforce instance including configuring and maintaining Salesforce features, customizing dashboards and reports for various program teams, managing roles and permissions, distributing user accounts, and managing licenses. Ensure that Salesforce stays up-to-date with new releases, oversee sandboxes and testing for new updates, coordinate with Salesforce consultants assisting with project builds. Support program office and regional AHEC center staff in use of Salesforce.

20% AHEC Technology Policy and Processes

Coordinate AHEC departmental policy and process compliance for MUSC Information Solutions (IS) including liaison to MUSC IS for AHEC and communicate relevant updates and statuses to AHEC staff; attend monthly MUSC Information Technology Consultant (ITC) meetings; meet IS requirements for technology including maintaining Service Interruption Plans; submitting and coordinating security assessments as needed; and spearheading the procurement of technology, software, services and other assets.

15% Technology Hardware Tracking

Responsible for coordinating AHEC departmental hardware and software processes and procedures. This includes serving as point of contact for AHEC staff purchasing hardware and advising hiring managers purchasing for new staff, arranging for imaging and wiping of computers, managing the department's technology hardware and maintaining standby machines, ensuring a routine hardware upgrade process is implemented consistently across staff, coordinating the distribution and renewal of software licenses.

15% Support for AHEC Staff

Serve as internal technology support to AHEC staff for local issues including mapping network drives, mapping network printers, coordinating software installations with IS, and other support as needed.

10% Microsoft 365 Admin

Maintain AHEC’s Microsoft 365 licenses and serve as admin : ensuring security measures are in place, assisting account users as needed, allocating licenses, and ensuring timely renewals of licenses.

10% Development Process Support

Provides support to AHEC developers and development processes, including creating documentation, conducting scoping and requirements collection and other tasks as needed. Communicates with AHEC users routinely to provide development status updates.

Preferred Qualifications and Experience :

Five years experience in an information technology (IT) role, preferably in an academic and / or healthcare setting. Experience with Salesforce preferred.

MUSC Minimum Training and Experience Requirements :

A high school diploma and three years experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience

MUSC Physical Requirements :

Ability to perform job functions in an upright position. (Frequent); Ability to perform job functions in a seated position. (Frequent); Ability to perform job functions while walking / mobile. (Frequent); Ability to work indoors. (Continuous); Ability to work in confined / cramped spaces. (Infrequent); Ability to bend at the waist. (Frequent); Ability to fully use both hands / arms. (Continuous); Ability to perform repetitive motions with hands / wrists / elbows and shoulders. (Frequent); Ability to reach in all directions. (Frequent); Possess good finger dexterity. (Continuous); Ability to maintain tactile sensory functions. (Continuous); Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent); Ability to maintain 20 / 40 vision, corrected. (Continuous); Ability to see and recognize objects close at hand. (Continuous); Ability to see and recognize objects at a distance. (Continuous); Ability to match or discriminate between colors. (Continuous); Ability to determine distance / relationship between objects; depth perception. (Continuous); Good peripheral vision capabilities. (Continuous); Ability to hear and / or understand conversations. (Continuous); Ability to perform gross motor functions with frequent fine motor movements. (Continuous); Ability to work in dusty areas. (Infrequent)

Additional

Job Description

Minimum Requirements : A high school diploma and three years experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience Physical Requirements : (Note : The following descriptions are applicable to this section : Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking / mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined / cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands / arms. (Continuous) Ability to perform repetitive motions with hands / wrists / elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20 / 40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance / relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and / or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employees