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Program Manager

Program Manager

CSCI ConsultingIndianapolis, IN, United States
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Job Description

CSCI Consulting is seeking a dynamic Program Manager to lead the successful delivery and performance of a multi-task area federal IT support contract supporting the End-to-End Systems Management Center (E2E SMC). This role oversees Tier I and Tier II ITSM operations, sustainment, and contract compliance across critical logistics and transportation systems, ensuring operational excellence and mission continuity.

Responsibilities

  • Manage and integrate efforts across Contract Management, Sustainment & Maintenance, Tier I Operations, and Tier II Support
  • Ensure alignment with objectives, performance standards, and regulatory compliance
  • Supervise Help Desk Managers, Tier I / II Leads, ServiceNow Administrators, and Application Liaisons
  • Facilitate staffing plans, onboarding, and training to meet contract milestones
  • Oversee Monthly Status Reports (MSRs), Program Management Reviews (PMRs), SOP updates, and emergency support plans
  • Monitor KPIs including call center metrics, ticket resolution rates, and customer satisfaction
  • Serve as primary point of contact for the Contracting Officer's Representative (COR)
  • Coordinate with Area Managers, Program Managers, and external agencies
  • Ensure adherence to DoD cybersecurity, physical security, and personnel clearance requirements
  • Support audits, inspections, and incident response coordination

Minimum Requirements

  • Bachelor's degree in IT, Business Administration, or related field (Master's preferred)
  • 5+ years of experience managing federal IT support contracts or large-scale helpdesk operations
  • PMP or equivalent project management certification
  • Familiarity with ServiceNow, ITSM frameworks, and DoD contracting standards
  • Creativity and adaptability in problem-solving
  • Ability to work with clients to understand their needs
  • Strong organizational and time-management skills
  • Excellent written and verbal communication skills
  • Professional presence

    • Preferred Skills

  • Preferred Certifications : PMP, ITIL, HDI Support Center Manager (HDI-SCM), ServiceNow System Administrator Certification
  • Experience in logistics, transportation, or defense related IT programs
  • Ability to work in a team environment, as well as independently
  • Strong customer and vendor relationship skills
  • Demonstrated ability to comply with data standards and policies
  • Motivation to learn new technologies and methodologies that demonstrate value
  • Past experience working with a federal agency
  • Department of Defense experience is a plus!

    • About CSCI

    CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy : "Do what is right, always." We apply this philosophy across all elements of our growing business, from delivering world-class s ervices for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren't diametrically opposed!

    At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate's natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry-those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!

    Benefits of Working at CSCI

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  • Competitive salaries

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  • Generous Paid Time Off (PTO) package

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  • Paid holidays aligned to the Federal calendar

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  • Full health benefits including medical, dental, vision, and life insurance

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  • 401(k) retirement plan

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  • Team building events

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  • Professional development support

    • Legal

    CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to HR@csciconsulting.com with any questions.

    Equal Employment Opportunity

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

    If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.

    E-Verify

    CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit www.dhs.gov / E-Verify .

    California Consumer Privacy Act (CCPA) Notice

    As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA).

    This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.

    By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant :

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  • Categories of Information Collected : Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.

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  • Purposes for Collecting Information : To review your application, assess your qualifications, and manage the hiring process.

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  • Retention and Security : Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.

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  • Rights of Applicants : Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.

    • For further information, or to exercise your rights under the CCPA, please contact CSCI's HR team.

    Disclaimer

    The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

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    Program Manager • Indianapolis, IN, United States