Senior Customer Success Manager - Identity Security- Germany

Senior Customer Success Manager - Identity Security- Germany

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the worlds leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

We are seeking a dynamic and experienced Sr Customer Success Manager to cultivate customer loyalty and drive the adoption of Saviynts innovative services and products. In this role, you will align our offerings with our customers business objectives and priorities, acting as a trusted advisor to ensure their success. You will be responsible for providing customer advisory services, offering strategic adoption recommendations, identifying opportunities for increased service engagement, and leveraging metrics analysis to guide customer outcomes. Success in this role translates to heightened customer satisfaction, improved retention rates, and the expansion of Saviynts business footprint.

WHAT YOU WILL BE DOING

• Serve as the primary point of contact for customers.
• Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
• Develop excellent relationship up to customers C-level executives.
• Develop a deep understanding of customers identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product.
• Develop trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value.
• Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy.
• Represent the customer in internal prioritization process.
• Proactive preparation for important events (go-lives, releases, etc..)
• Develop and maintain an accurate account plan / success plan for each customer in the portfolio.
• Develop and monitor key performance indicators and review monthly for necessary corrective actions.
• Monitor and identify utilization trends, provide recommendations based on risk and customers needs.
• Plan education for customers on new features and releases.
• Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal.
• Assist with the management of delivery projects.
• Assist with transformation and process improvements across the organization.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

WHAT YOU BRING

We are not accepting applications from candidates based outside of Germany

If required for this role, you will : - Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security / Privacy Policies and Procedures such as (but not limited to) :

Data Classification, Retention & Handling Policy >

Incident Response Policy / Procedures >

Business Continuity / Disaster Recovery Policy / Procedures >

Mobile Device Policy >

Account Management Policy >

Access Control Policy >

Personnel Security Policy >

Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

75,000 - 95,000 a year

Compensation details : 75000-95000 Yearly Salary

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