Off Site Phone Support Agent

We are seeking a dedicated and customer-focused Off Site Phone Support Agent to join our dynamic team. This role is essential in delivering exceptional remote support ensuring our customers receive timely and effective assistance from the comfort of their own homes. If you have a passion for problem-solving and excellent communication skills this position offers an exciting opportunity to make a meaningful impact while working remotely.

Key Objectives

As an Off Site Phone Support Agent your primary goal is to provide outstanding phone-based support to customers by resolving inquiries troubleshooting issues and guiding users through solutions efficiently and professionally.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone.
• Diagnose and troubleshoot technical or service-related issues.
• Provide clear step-by-step guidance and solutions to customers.
• Document all interactions and maintain accurate records in the support system.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain up-to-date knowledge of products services and policies.
• Meet or exceed individual and team performance targets.
• Contribute to continuous improvement initiatives by providing feedback based on customer interactions.

Requirements

Benefits

Required Experience :

Senior IC

Key Skills

Sales Experience,Microsoft Office,Customer Service,Organizational skills,Communication skills,Construction Experience,Microsoft Excel,Underwriting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 50000 - 55000