Operations Controller Manager (Colorado Springs)

Location :

• Colorado Springs, CO – Schriever Space Force Base or Huntsville, AL – Redstone Arsenal Clearance Required : Active Secret Clearance (or higher) Travel Required : Up to 10% LaunchTech is seeking an Operations Controller Manager to serve as the strategic and operational leader overseeing all Operations Controller functions.
• This role ensures the seamless health, stability, and continuous operation of critical IT infrastructure, systems, and security across the enterprise.
• The Operations Controller Manager leads teams specializing in Desktop User Experience, Service Infrastructure, Network Operations, Application Operations, and Cyber Security, while driving proactive maintenance, monitoring, change control discipline, and continuous service improvement across all IT domains.

What You’ll Be Doing Strategic Leadership & Team Management Provide strategic direction and leadership to the team of Operations Controllers Mentor, coach, and develop team members to foster a high-performance culture Oversee coordination and collaboration between Desktop, Infrastructure, Network, Applications, and Cyber Operations Controller teams Manage resource allocation and prioritization across all Operations Controller functions Serve as the escalation point for critical operational issues and incidents Centralized Control & Coordination Establish and maintain centralized control and coordination for maintenance, measurements, monitoring, and change management activities across IT domains Standardize processes and procedures across Operations Controller teams to ensure consistency and efficiency Operational Health & Stability Ensure continuous operation and stability of IT infrastructure, systems, and security services Monitor system performance, proactively identify risks, and implement mitigation strategies Oversee maintenance and improvement of operational documentation Incident, Problem & Change Management Lead and coordinate major incident response efforts to ensure timely and effective service restoration Drive problem management activities including root cause analysis and remediation engineering, collaborating closely with Architecture, Engineering, and Development teams Oversee the change control process to ensure controlled, compliant execution while minimizing risk to service availability Track and report key metrics related to systemic issues and operational trends Process & Procedure Adherence Ensure all Operations Controller team members adhere to established operational processes, including reviews, approvals, and documentation standards Enforce Systems Engineering principles and processes across large-scale enterprise operations in a DoD environment Communication & Reporting Consolidate operational reporting across all Operations Controller teams to present a comprehensive view of IT operational health Maintain clear communication with stakeholders, including senior leadership, regarding operational activities, incidents, and change events Service Level Management & Improvement Oversee measurement and reporting of SLAs and SLOs across IT services, delivering daily, weekly, and monthly executive rollups Drive continuous improvement initiatives based on SLA / SLO performance data Overall Accountability Serve as the accountable leader for IT operational health, ensuring controlled, coordinated, and compliant operations across the enterprise What You Bring Basic Requirements :

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