General Manager

Sampan offers an elegant Asian-Fusion dining experience with shareable plates sure to please the taste of many. Located in Philadelphia's Midtown Village, Sampan provides an energetic, yet dramatic ambiance that is sure to enhance the dining experience overall.

Classification : Exempt

Reports to : Director of Restaurants

Summary / Objective

The General Manager is the overriding authority in the restaurant when Directors and / or Owners are not present. As such they are responsible for managing and overseeing all personnel, facilities, service standards, financials, and administrative tasks of the day-to-day operations in conjunction with the Chef team and while managing and leading the FOH Management team within the assigned restaurant.

Expectations & Qualifications

Leadership & Hands on Management : The General Manager (GM) is expected to lead by example and take an active role in managing staff and supporting service. The GM leads the management team and hourly employees by inspiring, motivating, and managing them to 1. Consistently meet and exceed their respective job performance standards 2. Continually perform their respective jobs in a manner that is consistent with and promotes our Core Values, and 3. To strictly respect and follow the policies and procedures of the Schulson Collective.

Strong Sense of Hospitality – Amaze & Delight : The GM is expected to possess a passion for hospitality and all that it entails. The GM is the key person within the restaurant that communicates and displays the Schulson Collective standard of hospitality for each guest that walks in the door. They are responsible for ensuring that all management and hourly staff have the tools to provide and the demeanor to execute excellent service that consistently amazes and delights our guests.

Extreme Ownership & Attention to Detail : The GM must have an attentiveness to detail and definition of cleanliness in line with Director Team and Ownership. They are responsible for ensuring that the management team and hourly staff also espouse those same standards and attentiveness to the smallest details by following local health code, systems of operations, side work, and repair & maintenance policies and procedures.

Teamwork & Growth : As the leader of the restaurant the GM is expected to build and maintain a sense and practice of teamwork amongst the management team and hourly staff. They will do this by practicing hands on management, cultivating excellence, building team morale, coaching, and counseling as necessary. Additionally, they will continually monitor and provide feedback on performance for managers and staff to help them grow and identify employees who are exceptional performers and work with them to move toward their goals.

Financial Management : The GM is responsible for the financial health of the restaurant and uses goals and standards as set by the Schulson Collective as their measure. This includes controlling of costs (beverage, labor, direct expenses), management of portions and waste, and training the management team to do these things as well. Additionally, they must possess the ability to read, understand, and create / present reports on weekly financials and monthly P&Ls.

Additional Essential Qualities

• Excellent understanding of and execution of our Core Values
• Excellent at time-management and multi-tasking
• Self-Managing and Self Motivated
• Able to lead by motivating and inspiring others

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position is directly responsible for leading all Managers and hourly staff within assigned restaurant.

Physical Demands

The employee must occasionally lift and / or move up to 25 pounds and occasionally push and / or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.

Required Education and Experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.