Technology Specialist

Company Overview

At The Intersect Group, we partner with innovative organizations that are redefining the future of aviation through technology. Our client is leading the charge in deploying robotics and automation to enhance operational efficiency and elevate the passenger experience. Their culture values curiosity, professionalism, and hands-on problem solving-making it an ideal environment for tech-savvy professionals who thrive in dynamic, public-facing roles.

Role Summary

We are seeking an energetic and adaptable Technology Operations Specialist to support the on-site execution of a cutting-edge robotics program at LaGuardia Airport. This role serves as the primary operator and ambassador for the initiative, ensuring robotic systems are deployed effectively, maintained properly, and integrated seamlessly into airport operations.

You'll manage daily operations of robotic equipment, coordinate with airport and vendor teams, and represent the program with professionalism and enthusiasm to staff, clients, and the traveling public. This is a high-visibility role for someone who enjoys working with emerging technologies and engaging with diverse stakeholders.

Key Responsibilities

Program Execution & Operations

• Serve as the on-site operator and point of contact for the robotics program at LGA
• Manage deployment, charging, monitoring, and maintenance of robotic equipment
• Learn and master robotic system functions to ensure optimal performance
• Troubleshoot basic technical issues and escalate as needed

Stakeholder & Public Engagement

• Represent the robotics program professionally to airport staff, clients, and the public
• Provide friendly, informative interactions with passengers and partners
• Collaborate with airport operations, facilities, and vendor teams for smooth coordination

Data & Reporting

• Capture operational data and performance insights for internal reporting
• Document lessons learned, feedback, and improvement ideas from the field

Safety & Compliance

• Ensure all activities comply with airport and TSA safety standards
• Maintain awareness of operational zones and public interaction guidelines

Key Requirements

• 2-4 years of experience in technology operations, facilities management, or a related field
• Strong interest in robotics, automation, or emerging technologies
• Excellent communication and interpersonal skills for public and stakeholder engagement
• High energy, professional demeanor, and customer-service mindset
• Proven ability to troubleshoot, adapt, and stay organized in fast-paced environments
• Comfortable using tablets, dashboards, or connected technology platforms
• Willingness to work flexible hours, including occasional weekends or evenings
• Must be eligible to work on-site at LaGuardia Airport (security clearance required)

Why This Role Matters

This role is a cornerstone of our client's commitment to innovation in aviation services. As the on-site operator and ambassador for the robotics program, you'll not only ensure smooth operations-you'll help showcase how technology can transform the passenger experience and redefine service delivery at airports nationwide.

Ready to Apply?

If you're a hands-on technologist who thrives in public-facing roles and enjoys working with emerging technologies, we'd love to hear from you. Please submit your resume and contact information to The Intersect Group to be considered for this opportunity.