Inside Sales Account Manager

Website Mill Steel Company

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

As an  Inside Sales Account Manager , you will manage a portfolio of existing accounts, build and maintain customer relationships, support sales growth by solutioning tools and communication within the business system, and collaborate with all fulfillment departments to provide a best-in-class customer experience.

Duties and Responsibilities :

• Provide exceptional customer service and support
• Point of contact for all matters specific to your accounts
• Build and maintain a strong, long-lasting customer relationship
• Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (, logistics, purchasing, outside processing, etc.)
• Order Entry
• Ensure timely and accurate delivery of customer orders
• Track department & customer defined metrics
• Prepare reporting for management and outside sales team members
• Manage customer aging inventory
• Review pricing and confirm accuracy
• Effectively utilize CRM software to track interactions and progress
• Report to Inside Sales Manager

Qualifications :

• Preferred bachelor’s degree in business or related field
• 2 – 3 years sales or business operations experience
• Excellent verbal and written communication
• High level problem-solving and analytical skills
• Customer focused mindset
• Ability to work collaboratively in a fast-paced environment
• Proficient in CRM software
• Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
• Experience with Microsoft D365 Finance and Operations business systems

What we offer :

• Team oriented environment
• Pet friendly office
• Onsite free chiropractic adjustments
• Hands on business experience
• Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
• Awarded “National Best & Brightest Elite Winner”
• 2010 – Elite Winner in Recognition & Retention
• 2016 – Elite Winner in Community Initiatives
• 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
• 2020 – Elite Winner in Communication & Shared Vision

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Your Contact Information

• Name First Last
• Phone
• Email
• Your Address
• Street Address Address Line 2 City State ZIP Code

Position Information

• What position are you applying for?
• Location :
• Were you referred to this position?
• Who referred you?
• How did you hear about us?
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• Have you been convicted of a felony?
• What was the nature of your felony?
• Please list all languages you are proficient in

Production Plant Employment

The questions below are specific to employment at Mill Steel's Production Plant.

• HiddenIn which facility are you applying to work?
• Do you have experience operating a forklift?
• Do you have experience slitting?
• Do you have experience in welding / fabrication?
• Do you have electrical experience?
• Do you have hydraulic experience?
• Do you have additional technical training?
• Please explain your additional technical training.

Corporate Headquarters Employment

The questions below are specific to employment at Corporate Headquarters.

• Do you have a higher education degree?
• What was your major?
• What was your minor?
• Are you a college student?
• What is your college graduation date?
• MM slash DD slash YYYY
• Are you local to Grand Rapids?

Internship Employment

The questions below are specific to our Internship Program.

• Are you a college student?
• Area of Interest
• What are your available hours during the work week? Please be specific.

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