Technical Support Representative

A company is looking for a Technical Support Representative to provide technical assistance and support to store employees.

Key Responsibilities

Document problems, complete problem tickets, and request information in support tools

Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques

Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements

Required Qualifications

6 months of technical and / or call center experience

Experience in a help desk / call center environment providing technical support in a retail environment (preferred)

Experience using computer hardware and software applications (preferred)