Talent.com
Scheduling Manager

Scheduling Manager

EclaroPhoenix, AZ, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Position Overview :

  • Seeking a highly motivated and experienced Paratransit Scheduling Manager to oversee the daily scheduling and dispatch operations.
  • This position is responsible for ensuring on-time performance, supporting real-time scheduling needs, maintaining compliance with contract requirements, and delivering excellent service to the passengers.
  • The ideal consultant has a strong background in transit operations, is well-versed in Trapeze PASS or similar software, and thrives in a fast-paced environment.

Responsibilities :

  • Ensure on-time performance (OTP) meets or exceeds contractual standards.
  • Ensure productivity (TPRH) meets or exceeds contractual standards.
  • Handle scheduling adjustments in response to emergencies, vehicle issues, or traffic delays.
  • Assign same-day trips and will-call trips to optimize system productivity and passenger satisfaction.
  • Monitor operator and trip performance; reassign trips as necessary to maintain service levels.
  • Oversee supervisor calls and provides directions as needed.
  • Assist same day reschedules ensuring productive runs.
  • Document accurately and appropriately daily events related to service.
  • Maintain accurate and timely documentation of service disruptions.
  • Open and / or close the facility depending on shift assignment.
  • Respond to and investigate dispatch-related complaints.
  • Provide real-time assistance to dispatchers, supervisors, and schedulers.
  • Answer passenger inquiries and provide accurate trip information.
  • Update customer records and communicate changes effectively to relevant teams.
  • Maintain a professional appearance, demeanor, and punctual attendance.
  • Foster a team-oriented and collaborative environment.
  • Ability to handle multiple tasks accurately and effectively.
  • Handle multiple tasks accurately and effectively in a fast-paced environment.
  • Directly oversees operations department supervisors. Next / Same Day Supervisors Next / Same Day Schedulers
  • All company policies and procedures are in place and are being followed. Attendance occurrences. Payroll submitted and approved in ADP. Next Day Schedulers Same Day Schedulers
  • Any other duties as assigned.

    • Required Qualifications :

  • Industry Experience : Proven experience in paratransit scheduling using Trapeze PASS, RideCo, or other industry-recognized scheduling software. Minimum of three years of comprehensive experience in operations management within a transit or transportation environment. Minimum of five years of combined management or supervisory experience in transit operations. Demonstrated knowledge of Trapeze scheduling software is essential. Management experience.
  • Competencies : Strong communication and decision-making abilities. Excellent verbal and written communication skills. Ability to multitask and manage competing priorities under pressure. Demonstrated excellence in customer service and passenger communication. Team-oriented with a collaborative, supportive approach to staff and peers.
  • Professional Standards : Outstanding attendance and reliability. Experience in high-volume call center or dispatch environments. High level of computer literacy and accuracy in data entry.

    • Apply Now

    Success!

    Your application was successfully sent!

    serp_jobs.job_alerts.create_a_job

    Scheduling Manager • Phoenix, AZ, US