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Social Media Manager

Social Media Manager

Public StoragePlano, TX, US
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Social Media Manager

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With millions of customers, thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

As the nation's leading provider of self-storage solutions, known for its iconic orange doors, commitment to customer service, and innovative approach to convenience, our brand is trusted and recognized everywhere. Presently, we seek a creative, strategic, and data-driven Manager of Social Media to develop and execute compelling social media strategies that grow brand loyalty, engagement, and awareness.

This leader will manage daily social content and engagement, oversee community management, and analyze performance to continually optimize our presence across all major platforms. The role collaborates cross-functionally with Marketing, Customer Service, and Investor / Public Relations.

Key Responsibilities :

  • Develop, schedule, and publish engaging, on-brand content across all key social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter / X, TikTok, YouTube).
  • Monitor trends, conversations, and competitor activity to keep Public Storage relevant and responsive.
  • Lead day-to-day community management, working with Customer Service to handle inquiries, reviews, and escalations timely and professionally.
  • Track and analyze performance metrics, using insights to recommend and implement improvements in strategy, content, and campaigns.
  • Collaborate with creative, digital, and external agency partners on high-impact social campaigns and activations.
  • Identify and cultivate relationships with influencers, partners, and advocates to amplify brand presence and user-generated content.
  • Ensure compliance with brand guidelines and social media best practices, including risk / crisis management and accessibility standards.
  • Stay current on emerging channels and innovations in the social space, sharing learnings and recommendations with leadership.

Qualifications

  • Bachelor's degree in Marketing, Communications, Digital Media, or related field.
  • 4+ years' experience managing social media for a brand, agency, or consumer-facing company.
  • Demonstrated success growing and engaging social audiences with creative, high-quality content.
  • Proficiency in social media management and analytics tools (e.g., Sprout Social, Hootsuite, Later, Sprinklr, Brandwatch, native analytics).
  • Excellent writing, editing, and storytelling skills with a keen eye for visual design and brand consistency.
  • Strong organizational and project management skills; able to handle multiple campaigns and deadlines.
  • Confident communicator, collaborative team player, and customer advocate.
  • Ability to work flexible hours as needed to respond to real-time events.

    • Additional Information

    One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

    Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

    Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply. REF3105G

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    Social Media Manager • Plano, TX, US