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IT Helpdesk Support

IT Helpdesk Support

Tuscany Suites and CasinoLas Vegas, NV, US
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Job Description

Job Description

Entry level position to assist the IT department with Helpdesk tickets, property wide projects, events, and on-call coverage, while learning and practicing skills to advance in the IT field.

Desired Attributes and Experience

  • Working experience with Windows 10 & MS Office 360 : Teams, Word, Excel, Outlook.
  • Organized, time management skills, team player and creative problem-solving skills.
  • Desire and Ability to learn modern technology, hardware, and software.
  • A comfortable understanding of computers and software.
  • Ability to lift 50 lbs.
  • Willingness and ability to obtain NV Gaming Card.

Responsibilities and Duties

  • Manage the Helpdesk ticket queue and dispatch.
  • Communicate with employees to dispatch technicians and escalations.
  • Reset employee passwords.
  • Create and terminate employee accounts and permissions.
  • Create documentation for staff.
  • Manage contracts and service timelines.
  • Manage vendor support tickets.
  • Provide remote connections for vendor support.
  • on-call rotation and occasional hour shifts to address issues outside our normal hours.
  • Assist deployment system and hardware upgrades.
  • Monitor health, status, and alerts from systems.

    • Minimal Education / Certification Requirements

  • High school diploma or greater.
  • A+ and / or Net+ certification or other applicable tech certs are a plus; however,
  • Educational allowance will be offered to the right candidate.
  • Desire to receive on-the-job training in several areas of Information Technology, with advancement opportunities.
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    It Helpdesk Support • Las Vegas, NV, US