Job Description
Job Description
Description :
Since 1967, the Kalitta family name has been associated with excellence in the air transport of critical cargo. The experience acquired in nearly five decades of cargo operations ensure that Kalitta Charters is the most highly experienced non-scheduled cargo air charter operator in the world. Sale and customer service position entails providing aircraft charter quotes for customers requiring on demand air transportation for cargo flights.
The duties and responsibilities consist of and included, but are not limited to the following :
- Maintain a professional and courteous customer service attitude. Must have good telephone communication skills.
- Utilize flight following software to generate quotations for customer consideration. Quote requests are received by phone, email, and / or web based bid boards that we monitor 24 / 7.
- Track status of aircraft, flight crews, and coordinate booked flights by communicating with aircraft maintenance, crew scheduling, and operations.
- Coordinate ground handling for aircraft along with any customs accommodations needed for flights.
- Collaborate daily with flight coordination team to determine aircraft rates and availability.
- Provide support to flight following and flight crews when needed.
Requirements : Education :
Must be 18 years or olderHigh School Diploma or General Education Degree (GED)2 years of relevant work experience or equivalent educationMust have a valid unrestricted driver’s licenseExperience :
Customer service experience / good telephone communication skillsBasic computer skills and internet proficiencyCandidate must be able to read, write understand EnglishMust be proficient in basic math. Skills that help determine the amount / size of freight that will fit into different types of aircraft.Aviation experience is a plus but not needed to apply for this position.Shift requirements :
Must be available to work full time and work overtime when neededMust be able to work weekends and holidays. We are open 24 / 7Must be available for assigned shifts and realize that assigned shifts can be rearrangedTHE AVAILABLE SHIFT AT THIS TIME IS A 3PM TO 3AM, 4 DAYS ON AND 4 DAYS OFFBenefits : Employer Provided :
Short Term DisabilityEmployee Assistance Program (EAP)Basic Life Insurance with Accidental Death & Dismemberment InsuranceTravel Assistance ProgramFidelity 401K with matchEmployee Elective :
BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, TeladocEyeMed - VisionFlexible Spending Account – Medical and Dependent CareLong Term DisabilityLife Insurance for Employee, Spouse, and ChildAccident and Critical Illness Insurance for Employee, Spouse, and ChildHospital Indemnity for Employee, Spouse, and ChildMet Law CoverageNationwide Voluntary Pet Insurance