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Inbound Parts Representative

Inbound Parts Representative

Portland Tractor Inc.Washougal, WA, US
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Job Description

Job Description

Portland Tractor Inc. was established in 1976 and has since become a leader in the heavy equipment rebuild industry. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. Portland Tractor is an integral entity of Leavitt Industrial Group.

The Opportunity

Portland Tractor Inc. is looking for an Inbound Parts Representative to join our team in Washougal, Washington . As the Inbound Parts Representative you will handle inbound inquiries from wholesale customers and end users, providing accurate and timely solutions tailored to the customer's specific needs.

Essential Duties & Responsibilities

As the Inbound Parts Representative your key responsibilities will include :

  • Managing a high volume of inbound sales calls from wholesale customers and end users
  • Responding quickly and accurately to inquiries in a fast-paced environment
  • Identifying and quoting new, used, and rebuilt parts and components based on customer needs
  • Assessing the viability of rebuilding components in inventory and structure complete rebuild quotes when applicable
  • Collaborating with rebuild technicians and inventory teams to confirm availability, condition, and lead times
  • Problem-solving in real time to provide customers with practical, cost-effective solutions
  • Maintain detailed quote records and actively follow up on outstanding opportunities
  • Demonstrating strong mechanical aptitude and understanding of heavy equipment components
  • Working closely with internal teams, including shipping and administration, to ensure smooth order fulfillment

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies :

  • Previous experience in parts sales, heavy equipment, or a similar technical environment preferred
  • Technical knowledge of heavy equipment components and rebuild processes
  • Strong phone communication skills with a customer-focused, solution-oriented approach
  • Proven ability to problem-solve and build tailored quotes based on equipment needs
  • Highly organized and capable of managing multiple priorities in a fast-paced setting
  • Proficient with Microsoft Office (Outlook, Excel, Word) and comfortable communicating via email
  • Experience with ERP or quoting systems is an asset
  • Ability to work independently while collaborating effectively with internal teams
  • Professional, dependable, and committed to delivering high-quality service

    • Benefits & Perks

    Portland Tractor Inc. is proud to offer competitive compensation and flexible benefits coverage for all eligible employees :

  • Company-matched 401K contributions
  • Comprehensive and competitive medical health care plan
  • Medical benefits and extended health service coverage
  • Prescription drug coverage
  • Dental plan and vision plan
  • Telehealth plan with MDLive
  • Life insurance and disability insurance
  • Employee assistance programs
  • Ongoing professional development and training opportunities

    • The base pay range for this role is : $23.00 to $28.00 per hour depending on experience.

    This is an onsite role based in Washougal, Washington .

    Portland Tractor Inc. would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

    PortlandTractor

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    Parts Representative • Washougal, WA, US