Job Title : Business Process Delivery Health Processor
Location : Dallas, TX (Local candidates only)
Employment Type : Remote, Full-Time
Description
We are seeking a Health Processor to join our Business Process Delivery team, supporting healthcare providers in understanding and complying with Medicaid program requirements. This role combines in-person provider engagement with remote coordination and reporting responsibilities. The ideal candidate will be self-motivated, detail-oriented, and capable of managing a travel-based schedule while maintaining strong relationships with providers across a designated territory.
Responsibilities
- Serve as a remote field representative responsible for managing and servicing a designated territory
- Conduct scheduled and unscheduled face-to-face visits with providers to ensure adherence to Medicaid policies and procedures
- Travel daily within the assigned territory, up to 3 hours in each direction from home, using a reliable personal vehicle
- Mileage reimbursement provided at $0.70 per mile
- Maintain a strong working knowledge of Medicaid policies, internal processes, and available provider resources
- Independently manage workload and territory using various reporting and tracking tools
- Monitor personal performance and workflow to ensure timely and accurate completion of assigned tasks
- Establish and maintain positive, professional relationships with providers, peers, and internal workgroups
- Actively participate in remote team trainings, workgroups, and collaborative initiatives
- Meet all contractual and program obligations while promoting a consistent and professional presence in the provider community
Knowledge, Skills & Abilities
Technical proficiency in Microsoft Office Suite and Adobe AcrobatStrong understanding of Medicaid policies and provider resourcesEffective interpersonal communication and relationship-building skillsAbility to work independently and manage a travel-based daily scheduleAnalytical and reporting skills to monitor progress and manage workloadAdaptability to balance remote work with individual and team responsibilitiesTime management and territory organizationIndependent decision-making and problem-solving capabilitiesProfessional verbal and written communication skillsRequirements
Must reside in the Dallas, TX areaReliable personal vehicle for daily travelNo visa restrictionsExperience in provider-facing or healthcare support roles preferredFamiliarity with state Medicaid programsAbility to self-monitor and work independentlyStrong organizational skills and attention to detailComfortable working remotely and participating in virtual team activitiesNo vaccination mandate required for this roleACCLSB
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