Director, Coaching Operations

SSI (U.S.) Inc. d / b / a Spencer Stuart

Spencer Stuart is an equal opportunity and affirmative action employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.

Location : Dallas

Full / Part Time : Full time

Req ID : R4534

Role Specification

Spencer Stuart is seeking a dynamic and experienced manager to join our global commercial organization to help develop, operate and scale our strategic coaching programs. This role will be responsible for providing operations management for our cross-cutting coaching offers and programs for clients. The role will help ensure Spencer Stuart delivers high-impact coaching support and client experiences as we serve board directors, CEOs and C-suite executives as well as commercial performance by enabling a high-performance ecosystem of coaching programs.

This individual will play a critical role in re-imagining and upgrading our coaching operations, delivering a more integrated coaching business, assessing and improving effectiveness of current efforts, and delivering strength across programs and clients. The ideal candidate will also help frame and manage a set of key operations initiatives that amplify our performance in the market.

This is a unique opportunity to shape how we engage senior clients, frame new and more effective client relationships and drive greater client impact and commercial results through highly effective and efficient coaching operations in this dynamic and fast moving environment.

Key Relationships

Reports to :

COO, Advisory and Commercial Capabilities

Other Key Relationships :

Global Solutions Development team

Global Functions, including Finance, Tech and HR teams

Client Development Team (CDT)

Leadership Advisory Services Practice

Commercial Operating Team

Position location : Dallas (desired)

Key Responsibilities

• Establish our process for vetting, accepting, and onboarding coaches, senior client mentors and senior advisors , including a small and bespoke cadre of executives and alumni to provide exclusive affiliated support
• Foster a community for our coaches and advisor network, helping build connection between network members and to Spencer Stuart to create close teaming relationships and connection to the firm.
• Be the glue between our consultants in the field and the coach / advisor network , helping pair and facilitate aligning the ideal advisor to the client and / or the commercial need.
• Help Spencer Stuart colleagues understand the capabilities of our coaching offers and advisory network and ensure strong "fit" between our talent and the client / market need we are trying to address.
• Lead operations oversight and initiatives for our coaching and external advisor programs . Serve as a primary liaison to our corporate teams, including finance, legal, tech, marketing. Act as point person for coordinating contracts, commercial terms, and helping monitor and continuously improve overall operations.
• Enable and support a head of our Coaching business , who will be the commercial face to our coaching business externally.
• Collaborate with the head of Coaching to manage our full-time employees that do coaching as a primary job within the Firm. This includes goal setting, performance management, annual reviews, and teaming with our L&D team on professional development.
• Partner with head of Coaching and our Solutions team to establish our "gold standard" methodology for coaching and to launch our certification business.
• Partner with our Chief Commercial Officer and marketing team to influence branding of these service offerings and to shape go-to-market approach.
• Serve as a critical member of the team in all M&A, JV, integration and partnership discussions .
• Contribute to cross-commercial team initiatives, including the development of commercial materials, business development programs, playbooks and tools to modernize access to coaching services.

Experience, Skills and Knowledge Required

Spencer Stuart is a proud equal opportunity and affirmative action employer. We are committed to non-discrimination without regard to actual or perceived race, ethnicity, creed, color, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, immigration status, ancestry, age, marital status, protected veteran status, physical or mental disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under applicable federal, state or local law.

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PI280351504

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