Manager, Documentation

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Join Recorded Future as our first-ever Documentation Manager and lay the foundation for a global, high-impact content function. In this newly created role, you’ll define and scale the documentation strategy across all modules of our platform. You’ll introduce scalable workflows, elevate the quality and consistency of content, and empower customers to self-serve, learn, and adopt with ease. Your work will play a critical role in driving engagement and product adoption across a global user base.

What You’ll Do as the Documentation Manager :

• Build scalable documentation workflows with SLAs, review processes, and unified content standards
• Audit, consolidate, and standardize an existing library of 2,200+ documents
• Manage and evolve the global content translation initiative
• Create high-impact, self-service content (FAQs, how-to guides) that reduces support friction
• Develop best-practice resources (e.g., flowcharts, decision trees) to guide users through complex workflows
• Launch a strategy to transition customer-facing documentation into public-facing assets
• Collaborate cross-functionally and lead with a builder mindset

What You’ll Bring as the Documentation Manager :

Note : This role requires regular in-office presence.

Why should you join Recorded Future?

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.