Patient Satisfaction Business Analyst

Overview

Fred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation HIV / AIDS prevention immunotherapy and COVID-19 vaccines Fred Hutch has earned a reputation as one of the worlds leading cancer infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology infusion radiation proton therapy and related services and network affiliations with hospitals in five states. Together our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration compassion determination excellence innovation integrity and respect. Our mission is directly tied to the humanity dignity and inherent value of each employee patient community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Satisfaction Analyst serves as a subject matter expert for patient experience metrics and data monitors industry trends and best practices recommends metrics and areas of focus inspires and supports improvement initiatives. This role is responsible for analyzing and reporting on patient satisfaction data with the goal of understanding and improving the patient experience.

This position is Full-Time Salaried

Responsibilities

• Analyzes data and communicates insights to key stakeholders through effective storytelling and data visualization including graphical displays dashboards and presentations.
• Creates executive level data summary reports; presents findings to leadership on a regular basis.
• Meets with clinic and service line managers to recommend interventions based on patient experience data.
• Collaborates with stakeholders at all levels of the organization to identify support and measure improvement initiatives.
• Provides guidance direction and training to leaders staff and providers regarding accessing analyzing and utilizing patient experience data.
• Conducts qualitative data analysis including thematic analysis and coding of patient survey comments and input from other sources.
• Collaborates with other members of the Office of Patient Experience to deliver customized coaching / support to leaders staff and providers based on the individual areas performance.
• Triages identifies and anticipates patient experience data requests and needs across the organization.
• Identifies patient complaints within patient comments and partners with Patient Relations colleagues to meet regulatory reguiments for addressing complaints and grievances.
• Ensures data integrity and troubleshoots issues with internal and external stakeholders; partners with vendors to optimize feedback collection methods and effectively utilize vendor-generated reports and resources.
• Continually refines and improves Fred Hutchs patient satisfaction program / measurement strategy in partnership with Office of Patient Experience leadership.

Qualifications

Required :

Preferred :

A cover letter is required with the application

The annual base salary range for this position is from $84490.00 to $126713.00 and pay offered will be based on experience and qualifications.

This position is Full-Time Salaried

This role will have the opportunity to work partially at our campus and remotely

This position is not eligible for H-1B sponsorship at this time.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health well-being and financial security. Benefits include medical / vision dental flexible spending accounts life disability retirement family life support employee assistance program onsite health clinic tuition reimbursement paid vacation (12-22 days per year) paid sick leave (12-25 days per year) paid holidays (13 days per year) paid parental leave (up to 4 weeks).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race color religion creed ancestry national origin sex age disability (physical or mental) marital or veteran status genetic information sexual orientation gender identity political ideology or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance / and or a reasonable accommodation during the application or recruiting process please send a request to Human Resources at or by calling .

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 84490 - 126713