Contact Center Customer Service Agent Overnight Shift

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Contact Center / Customer Service Agent

Job Description (Remote Worker)

Please note that this role is for an after-hours and overnight shift remote working. Residing in the U.S. English language and high-speed internet connectivity are mandatory requirements for the role.

What this job involves

The remote Contact Center Representative will provide superior client service and build positive customer relationships with client personnel service providers and business partners. Meet or exceed internal business unit and external client Key Performance Metrics. Provide easy efficient professional knowledgeable and productive customer experience for all customers.

RESPONSIBILITIES

Works well autonomously in a remote work environment.

Receive incoming calls emails and web requests from a variety of geographically located facilities in a professional patient and knowledgeable manner.

Provide accurate and timely client work orders which result in highly satisfied customers.

Maintain individual daily productivity statistics / performance metrics.

Monitor telephony queues in real-time to maximize productivity and ensure daily / monthly / annual performance indicators are met.

Team player with the ability to share and communicate ideas.

Be able to quickly adapt to change and be comfortable in a structured high-volume environment.

Sound like you To apply you need to be :

1 year in a Customer Service environment (Preferred).

Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult / stressful situations as necessary.

Ability to multi-task and prioritize.

Good analytical skills and people skills are a must.

Detail oriented with highly developed problem-solving skills.

Excellent attendance and punctuality are essential.

Strong data entry skills with a focus on details and accuracy.

Proficient in Microsoft Office applications. (Preferred)

Estimated compensation for this position :

32000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location : Remote Pittsburgh PA

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Required Experience :

Unclear Seniority

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1