Experienced Automotive Service Advisor

Job Description

Job Description

Job description

Career minded individuals needed for a first class Service Advisor position at Roberson Motors. If you are looking for an opportunity to have a career with excellent pay and benefits, and you feel you have what it takes to be on the best elite service team in the business, then apply to us through this ad! Roberson Motors is a full-service Chrysler-Dodge-Jeep-Ram dealership servicing all makes and models. We are a high volume shop located in the heart of the Willamette Valley.

• Wage to be discussed in interview - will vary depending upon experience

Essential Job Duties :

Greets customers in a timely and professional manner and begins gathering vehicle information.

Perform vehicle walk around with customer and note any damage to vehicle before taking it into the service department

Advises customers about necessary service for routine maintenance

Prepares repair orders that show breakdown of recommended services, including time, cost and labor estimates for service work

Provides complete and accurate written cost estimate for parts and labor

Works with dispatch to establish promised time and follows repair progress throughout the day, informing customers of any changes to promise time

Explains work performed and repair order charges to the customer, gains customer authorization prior to work performed

Writes brief description of customer concern(s) on repair order that can be easily understood by the technician, helping them to locate problems

Handles customer complaints

Job Requirements :

Previous experience preferred

Working knowledge of vehicle mechanics necessary

Must have great customer service skills and ability to multi-task effectively

Must be proficient at using a computer, as well as ability to read, write and perform basic math

Ability to work and communicate well with people

Ability to work with customers, technicians and sales staff in a professional and courteous manner

Friendly, patient, and team player

Dependable

Must be 18 years or older

Valid driver's license with clean driving record

Must be authorized to work in the US

Full-time position

Benefits Included :

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Work Schedule : Monday to Friday