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Senior Fraud Specialist, Fraud Investigator
Senior Fraud Specialist, Fraud InvestigatorSoFi • Jacksonville, Florida, USA
Senior Fraud Specialist, Fraud Investigator

Senior Fraud Specialist, Fraud Investigator

SoFi • Jacksonville, Florida, USA
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The role

We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.

What youll do :

  • Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes escalating cases for further review as needed.
  • Serve as a liaison between Prevention and Detection and Fraud Investigations.
  • Will support Prevention and Detection when necessary to ensure SLA is met across multiple product lines
  • Execute thorough investigations to confirm fraud and define appropriate next steps.
  • Research and gather information engaging with members third parties and / or financial institutions as necessary to clarify applicant statements.
  • Safeguard the institution against fraud-related financial losses.
  • Ensure strict compliance with departmental standards and established processes.
  • Contribute to a culture of accountability collaboration agility innovation and excellence.

What youll need :

  • 2-3 years of direct fraud experience is mandatory.
  • In-depth knowledge of SoFi products and operational processes.
  • Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.
  • Strong detail-oriented written communication skills.
  • Excellent time management and organizational skills.
  • Demonstrated ability to adapt quickly to a fast-paced environment.
  • Proficiency in Google Workspace applications (Sheets Docs Slides etc.).
  • Comprehensive understanding of bank operations industry trends best practices and relevant federal and state banking regulations.
  • Strong knowledge of Standard Operational Procedures and a process-oriented approach.
  • Exceptional critical thinking and problem-solving skills to make independent well-supported judgmental decisions based on research.
  • High degree of responsibility ownership and accountability for work outcomes.
  • Thrive in a dynamic and team-focused work environment.
  • Required Experience :

    Senior IC

    Key Skills

    Risk Management,Bank Secrecy Act,Fraud,PCI,Law Enforcement,Banking,Business Management,Regulatory Reporting,Analysis Skills,Customer Support,UCC Law,RMF

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Fraud Investigator • Jacksonville, Florida, USA

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