Branch Rental Manager

Job Description

Job Description

Responsible for financial performance, personnel development, and day-to-day activities of the equipment rental function for the branch. This position will assist customers (internal and external) in obtaining rental equipment appropriate to their needs. When needed to develop staff skills in taking care of the customer, while meeting the department’s sales and profit objectives.

Duties and responsibilities

• Build business by visiting customers as often as possible.
• Accompany sales reps as requested
• Maintain customer satisfaction, resolve any customer complaints
• Review monthly management and business reports, respond to areas that need attention
• Review rental orders, monitor rental activity
• Assist rental administrator(s) in taking phone calls for rental equipment
• Fill customer and internal requests – check all resources if equipment is not readily available in fleet
• Place orders for re-rents from outside vendors
• Prepare and follow up on rental quotes
• Enter hour meter readings in system on rental contracts
• Initiate rental orders and generate / distribute shippers
• Review and analyze rental billing; ensure paperwork is closed and approved in a timely manner so, that invoices are generated promptly
• Approve requests for credit to customers
• Verify and approve all rental billing
• Ensure adequate staffing of rental group
• Supervise and develop rental coordinators / staff
• Handle performance reviews and any discipline needs for the branch rental staff
• Manage the check in and check out of each rental to ensure that all attachments (forks, LP tanks, attachments, etc.) are returned at check in
• Review the general condition of rental equipment upon return and make sure damages are billed to customer if appropriate
• Delegate weekly inventory of rental fleet in warehouse and shop
• Maintain rental board
• Make recommendations for additions, deletions, and / or replacement of rental equipment
• Manage repairs made to rental fleet, and any major repairs are sent through appropriate approval process
• Ensure all rentals are ready to go per customer’s delivery request
• Review all inter-company invoices from other rental departments
• Delegate all sales demo preparations, initiate paperwork (if rental equipment is being demo’ed)
• Manage hour meter readings on long term rentals
• Attend management meetings as scheduled.
• Keep the rental staff informed as to anything that impacts him / her
• Ensure department housekeeping is maintained – cleanliness and orderliness
• Ensure work environment is safe
• Performs other duties as assigned

Qualifications

Education / Experience

Knowledge

Skills

Abilities

Other characteristics such as personal characteristics

Professional Certification

Travel

There is no travel requirement

Working environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.

Physical requirements

While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment. The employee must often stand and walk, and lift and / or move up to 50 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.