Hotel Front Desk Agent - PM Shift

PM Shift 3 pm-11 pm

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Well-versed in taking telephone calls and handling stressful situations

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

High school graduate, GED recipient, or equivalent

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Working knowledge of Microsoft Office and reservation management systems

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Perform regular bookkeeping duties : make sure hotel guest information is current and correct

Field customer complaints when necessary

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Communicate with housekeeping to make sure guest rooms are ready