Help Desk Support SpecialistTalentoma • Jacksonville, FL, US
Help Desk Support Specialist
Talentoma • Jacksonville, FL, US
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job_description.job_card.job_descriptionComfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal / written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Monthly pay : $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles
Job Title : Remote Help Desk Support
Monthly Pay : $4,000 – $4,500
Summary :
We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit.
Job Responsibilities :
- Respond to support tickets, emails, and calls to address common tech issues.
- Assist users with login problems, password resets, and system access.
- Guide customers through simple troubleshooting steps using clear, step-by-step instructions.
- Document reported issues and track resolutions for future reference.
- Escalate complex or unresolved issues to senior support staff.
- Participate in virtual team meetings and help identify recurring challenges.
Qualifications :
Perks & Benefits :
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Help Desk Support • Jacksonville, FL, US
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