Asset Management Process Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Job Description

When youre part of the team at Thermo Fisher Scientific youll do important work like helping customers in finding cures for cancer protecting the environment or making sure our food is safe! Your work will have real-world impact and youll be supported in achieving your career goals!

This is your opportunity to work as an Asset Management Process Manager within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a key member of the Unity Lab Services (ULS) this role you will serve as the primary Asset Management Resource for your assigned sites providing day to day support and technical guidance to meet the ULS and Customer objectives. The Asset Management Process Manager manages work orders in CMMS Asset Management Database and account / site level inventory. The asset management process Manager will encourage / manage program growth and track clients invoice payment. The successful candidate achieves a high level of customer satisfaction account growth & profitability through their own actions and by using the resources of Unity Lab Services. Also the ideal candidate will be a skilled communicator and effectively develop and maintain positive working relationship with vendors.

Responsibilities :

Conduct account / site operations in accordance with terms and conditions of program contract and Statement of Work. Support overall account strategy to achieve annual operating plan goals for revenue growth margin expansion and account retention.

• Develop and maintain positive and professional working relationships with clients service vendors and Thermo Fisher staff.
• Support in management completion and presentation of contract Statement of Work as related to individual account specific contract renewals.
• Responsible for customer satisfaction and loyalty using Customer Allegiance Score (CAS) survey results.
• Support the development of quarterly business reviews for managed accounts attend and present in lead role during meetings.
• Assist in data collection and analysis of customer metrics to include but not limited to financials compliance growth and profitability.
• Support action plans and tracking mechanisms to drive continuous improvement.
• Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
• Responsible for accurate data input to Resource Center database to include service requests work orders and purchase order information.
• Support customer concern and problem resolution at account as needed.
• Monitor all service activities and issues to include timeliness accuracy and quality of the event.
• Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance.
• Obtain and review field service reports and invoices for financial accuracy technical remediation procedures and completeness.
• Adhere to all Thermo Fisher and customer security and safety procedures.
• Support opportunities to identify and use other Thermo Fisher products and services.
• Participate in PPI project teams as assigned to improve business performance.
• Other appropriate duties as assigned by Thermo Fisher management.
• Travel to multiple client locations as applicable to support account needs (
• Onsite Support for other sites
• Implementation Support
• Customer Service
• Contract Mgmt
• Vendor Administration

Ideal Candidate

Service Management

Vendor Relationship Mgmt

Asset Management

Lab Management / Lab Operations Large Pharma / Industrial

Contract Management

Minimum Requirements / Qualifications :

Salary Range- $90000-$110000 USD

Working Conditions :

Benefits

At Thermo Fisher Scientific each one of our 50000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier cleaner and safer. Apply today

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $75000.00$112000.00.

This position may also be eligible to receive a variable annual bonus based on company team and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes :

A choice of national medical and dental plans and a national vision plan including health incentive programs

Employee assistance and family support programs including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit : Experience :

Manager

Key Skills

Asset Management,Digitization,Maintenance Management,ServiceNow,Microsoft Excel,Metadata,Financial Analysis,LIHTC,Property Management,Remedy,Contracts,Taxonomy

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 90000 - 110000