IA-DOM-DOIT - IT Vendor Management

Seeking an IT Vendor Manager to support the Department of Management, Division of Information Technology This role will focus on managing vendor relationship, contract, performance & compliance in alignment with state IT standard & strategic goal

THIS IS A HYBRID POSITION THAT REQUIRES THE RESOURCE TO BE ONSITE ON WEDNESDAYS. SUBMIT LOCAL / REGIONAL RESOURCES WHO CAN BE ONSITE EACH WEDNESDAY.

The Division of Information Technology (DoIT) provides adaptable, secure, and cost-effective technology services and solutions for the Department of Management (DOM) and its partners. DoIT manages all State of Iowa Executive Branch IT assets, projects, and resources, delivering high-value technology and expertise to support Iowa s citizens and families.

This position will play a key role in managing IT vendor relationships, ensuring contract compliance, and supporting strategic sourcing initiatives. The ideal candidate will have a strong background in IT vendor management, contract oversight, and risk mitigation.

Minimum Qualification : Graduation from an accredited four-year college or university and a minimum of two years of full-time relevant work experience.

Duties and Responsibilities

IT Vendor Relationship Management

Develop and maintain strong relationships with key IT vendors and service providers.

Serve as the escalation point for vendor-related issues and disputes.

Facilitate regular vendor performance and business reviews.

IT Agreement & SLA Oversight

Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).

Ensure alignment with legal, financial, and operational standards.

Monitor compliance with SLAs, KPIs, and contractual obligations.

Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.

IT Financial & Risk Management

Track vendor spend and ensure alignment with IT budgets and forecasts.

Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.

Support audits and compliance initiatives related to vendor engagements.

Change and Issue Management

Log and track vendor-related issues, escalations, and change requests.

Coordinate resolution of service disruptions or contract disputes.

Document change control approvals for IT services or infrastructure.

Stakeholder Communication

Schedule and document vendor meetings, demos, and onboarding sessions.

Communicate vendor updates, risks, and contract changes to stakeholders.

Other duties as assigned.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Manage vendor relationships for software, hardware, cloud services, and IT consulting engagements.

Required

Years

Experience tracking SLAs, KPIs, and risk metrics; initiating corrective actions for underperformance.

Required

Years

Knowledge of IT procurement standards, including cybersecurity, data privacy, and accessibility.

Required

Years

Ability to develop and maintain a strategic vendor portfolio aligned with the agency s IT roadmap

Required

Years

Conduct market research to identify emerging technologies and qualified vendors.

Required

Years

Benchmark vendor pricing and service levels against industry standards to ensure value for money.

Required

Years

Questions

No.

Question

Question1

Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The Client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you agree to this requirement?

Question2

The Contractor must report any disciplinary action, misdemeanor, or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?

Question3

What is your candidate's email address?

Question4

Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at https : / / www.cai.io / media / documents / msp / ia / ia_e-rtr_template.doc.

Question5

The hourly Vendor Rate for this position is NA. Do you agree to this requirement?

Question6

PROVIDE CANDIDIDATES CURRENT LOCATION (CITY / STATE) HERE :

Question7

SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidate's profile, you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidate's VectorVMS profile and resume according to Section 5.2.5 of ITS-00NA40. Do you confirm? Candidates will get rejected if an agency cuts and pastes the candidates' resumes into this field [REQUIRED]

Question8

Use of AI is Strictly Prohibited : Please be advised that the use of AI-generated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Non-compliance will result in disqualification from the interview process.

Question9

Background Check Requirements : DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting, requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms, scheduling and completing the fingerprinting process, and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor

Question10

PROVIDE CANDIDATES FULL PHYSICAL ADDRESS where DOM DoIT Background Check form and Fingerprint cards are to be mailed [REQUIRED]

Question11

INTERVIEW DATES : Interviews will be conducted on [December 15th and 16th] Only submit candidates available for interviews on the date(s) provided.