Manager, Rev Growth & StrategyLincare Holdings Inc. • Clearwater, FL, USA
Manager, Rev Growth & Strategy
Lincare Holdings Inc. • Clearwater, FL, USA
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Coordinate, plan, and execute revenue growth strategies for the CPAP Call Center
Perform revenue growth analytics to identify opportunities and evaluate results of implemented strategies
Lead the day-to-day actions related to call center metrics
Maximize revenue and exceed established targets
Job Responsibilities :
Manage and plan Outbound Dialer campaigns (using Avaya POM) to increase patient penetration
SME in all aspects of the AVAYA POM system
Improve call center agent metrics including, but not limited to efficiency and order conversion rate
Work collaboratively with business leaders to develop a continuous improvement culture
Analyze data to suggest opportunities for improving sales conversion and revenue growth
Work on multiple projects simultaneously with competing deadlines
Manage cost-saving initiatives, executing associated plans and meeting targets
Develop presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
Advanced knowledge in Excel and / or Tableau
Detail-oriented with strong organizational and planning (project management) skills
Strong background in analytical consulting, data science, or related field
Demonstrates strong critical thinking and problem-solving skills
Experience in revenue growth, required
Excellent written and verbal communication skills, required
Education and Experience :
3- 5 Years prior Revenue Growth Management
Prior experience of outbound dialer operation and revenue driven call center management, preferred
Bachelor's Degree in analytics field or demonstrable equivalent experience in the field, required
MBA / Master's Degree in analytics, preferred
Physical Demands :
The employee may frequently lift and / or move up to 10 pounds and may occasionally lift and / or move up to 10 pounds.
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Manager Growth Strategy • Clearwater, FL, USA
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