Help Desk Specialist 2

Title : Help Desk Technician

Location : Springfield, Massachusetts | 3 Days Onsite

Duration : 6+ Months

Job ID : 34310904

Hours Per Week : 40.00

Job Description :

• The IT Help Desk Specialist provides first point of contact for all technical support issues at an enterprise level.
• The Specialist guides, assists, coordinates and follows-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
• They analyze simple to moderately complex inquiries and determine appropriate technical area or vendor to resolve problems.
• They consult with Technical Advisors and IT professionals when the appropriate course of action is unclear.
• When a major problem is suspected, they alert the client community and team members. The role requires sufficient knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries.
• Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staff is required.

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