Call Center Manager

Job Description

Job Description

Call Center Manager | New Bay Remodeling

Location : Clearwater, FL

Full-Time

About Us :

At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.

The Opportunity :

We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.

What You’ll Do :

Lead, train, and manage a high-performing team of Call Center Representatives

Oversee daily operations and appointment scheduling for our sales team

Confirm customer appointments and ensure scheduling accuracy

Manage inbound and outbound call flows

Maintain top-tier customer service standards

Monitor and meet performance goals, quotas, and KPIs

Work closely with sales and operations to optimize results

What You Bring :

Prior experience managing a call center or customer service team

Strong communication, coaching, and conflict resolution skills

Comfortable with evening and weekend availability

Tech-savvy with solid computer and CRM skills

Goal-driven mindset with a commitment to excellence

Why Join Us :

Competitive salary with performance-based bonuses

Supportive team culture in a growing company

Opportunities for advancement and professional development

Take the next step in your career and be part of a company that’s redefining the industry.

Apply today and lead a team that makes a difference, one call at a time.

Powered by JazzHR

i2dbmK2nvH