Call Center Representative

A client of Innova Solutions is immediately hiring for a Call Center Representative. Job Title : Call Center Representative Job Duration : 12+ Months Job Location : South Jordan , Utah Hybrid Role As a Call Center Representative, you will : The Annuity & Insurance Operations group within MSSN provides operational and customer service support to Client financial advisors and branch employees. The team handles inquiries related to : Insurance licensing Product training and education Order entry support Insurance policy maintenance We are committed to delivering high-quality service across a broad range of systems, policies, and procedures. Primary Responsibilities Build and maintain strong relationships to deliver world-class service Respond to phone and case inquiries from financial advisors and branch employees regarding : Insurance Licensing Order Desk Policy Services Use online tools and resources to resolve issues efficiently, aiming for one-call resolution Route processing requests to appropriate teams and escalate complex inquiries as needed Achieve team and departmental service goals set by MSSN management Required Skills & Qualifications Minimum 2 years of professional experience, including 6–12 months in a call center or phone-based role Strong listening, verbal, and written communication skills Eagerness to learn and grow within the insurance operations domain Quick learner with the ability to apply knowledge in dynamic situations Proven ability to build and maintain positive client relationships Creative problem-solving skills Ability to manage difficult interactions with professionalism and empathy Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Prakash Bhagat Sr. Associate – Recruitment prakash.bhagat@innovasolutions.com (+1) 678-831- 5493 PAY RANGE AND BENEFITS : Pay Range

• 19 - $23 per hour
• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions : Named One of America’s Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website : https : / / www.innovasolutions.com / Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https : / / innovasolutions.workllama.com / atsuser / anonreferafriend and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.