Inside Sales Representative

Sales And Customer Service Representative

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds / exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products / services and related items.
• Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into computer system and schedules delivery of products.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

High School Diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.