Technology Services Web Support Technician
Pilot Catastrophe ServiceMobile, Alabama,USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionExternal Company Manage all email requests that come in via Service Desk ticketing System Responsible for creating tickets via ServiceDesk and monitor tickets in unassigned queue Responsible for OneLogin Password Reset and setup of multifactor authentication Troubleshooting error messages within the Pilot Portal and other apps Triage Service Desk tickets for the Reporting, Project Management , and Communications team Work closely with Project management team, Developers, Pilot Services On Demand, and TSD Helpdesk Create Jira Cards for Project management team and the developers. Subjects including Reporting, Catalayst, PSOD, and internal applications Level 1 support to troubleshoot error messages and collect needed information to communicate with PMO team Answer all phone calls that come through the Web Support line Must have excellent written and verbal communication skills Associates Degree or higher preferred 3+ years of related experience Experience using Windows 10, and the Microsoft Office Suite Must have a strong understanding of technologies, practices, and trends Strong ability to manage multiple projects and priorities Writing, editing, and documentation skills Ability to work as a team or on individual projects Must be highly disciplined, self-starter, and leader with the ability to execute on assignments independently, and effectively Must have good organization, presentation and exceptional time management skills Must have excellent customer service skills and be able to interact with individuals from all levels of the organization
Requisition Title
Technology Services Web Support Technician
Location
Mobile, AL
Location (CMS Only) : Location
US-AL-Mobile
Requisition Post Information
- External Company Name
Pilot Catastrophe Services Inc
Requisition Post Information
Position Type (Portal Searching)
Full Time
As a TSD Web Support team member you will be required to assist all corporate and non-corporate Pilot and CMS employees with first level Web Support using the highest level of customer service.
The candidate must meet the following criteria :
Pilot offers competitive salary and benefits.
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Technology Support • Mobile, Alabama,US