Apple IT Support Specialist

Position Details

Position Information Position Apple IT Support Specialist Full Time / Part Time Full Time Job Type Regular Position Summary Under the direction of the Network Manager, the Apple IT Support Specialist is a dynamic and proactive professional committed to delivering comprehensive IT support in a fast-paced and demanding environment. This role requires a high level of motivation and exceptional organizational and customer service skills.Key responsibilities include imaging and configuring Apple and Windows desktops, laptops, and deploying end-user portable devices, installing and updating software, troubleshooting technical issues, and ensuring seamless IT operations. Additionally, the Apple IT Support Specialist will be responsible for deploying equipment, managing inventory and IT asset retirement, documenting processes, and actively contributing to IT projects.The successful candidate will engage directly with clients through face-to-face interactions, phone calls, e-mail, Microsoft Teams, and remote support tools, ensuring timely and effective resolution of IT issues. Senior Systems Administrators and department managers will provide guidance and direction to support the IT Specialist’s integration and success in the role. Duties and Responsibilities

• Deploy, maintain and support Apple OS 60% and 40% Windows OS systems
• Provide in person and remote support for Main Campus and Center users
• Image, configure, deploy, and support desktops, laptops, iPads, cell phones, and associated software / operating systems
• Install, maintain and manage cybersecurity software agents and related software
• Install, support, and maintain classroom technology equipment
• Install, maintain and manage data communication equipment and components
• Perform inventory management, asset tracking, and retirement processes
• Plan, document, and execute IT projects with a structured approach
• Event set up, support, and crewing to include board of regent’s meetings, graduation ceremonies, and special events at main campus and centers
• Handle confidential information with discretion
• Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience
• Facilitate warranty-covered support for users
• Receive cross-training in other areas of the department and provide support in covering those areas if there is a shortage of staff, or overflow in workload
• Maintain technically current and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training
• Develop training material and help guides for users and support staff
• Assist with training of new hires within the department
• Maintain regular attendance
• Performs other job-related duties as assigned

Minimum Job Requirements Associate’s degree in any field and 4 years of demonstrated experience providing technology support in an Apple and Windows environment or an equivalent combination of education and experience are acceptable. A+, MS MCSE, Apple Certified Support Professional, or other applicable certifications . Preferred Qualifications

Special Conditions for Eligibility

Knowledge, Skills, and Abilities

Physical Demands

Working Environment

Pay Rate $57,000 Work Location / Campus Center Las Vegas, NM Campus EEO Statement New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.