Hotel Front Desk Agent

Hotel Front Desk Agent

Job Category : Guest Srv & Front Desk

Location : Hampton Bedford, Billerica, MA 01821, USA

Job Details

Description

Hampton Inn by Hilton-Boston / Bedford / Burlington, 25 Middlesex Turnpike, Billerica, MA 01821

We are currently looking for a full-time Front Desk Agent to join our team! Agents must be available to work mornings, evenings, weekends, and holidays. Prior Hilton experience is preferred.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

We are currently looking for a front desk agent to join our team! Our Hampton Inn by Hilton is located right off US-3, we're 15 minutes from Hanscom Air Force Base. A 35-minute drive to downtown Boston or historic Salem, MA. We feature 129 beautiful guest rooms that during their stay our guests can enjoy nature at Great Brook State Park 15 minutes away. Burlington Mall is only three miles away. Daily seasonal breakfast is served to all our guests. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include :

• Greeting guests, complete the check-in / check-out procedure through the property management system while obtaining and storing pertinent information.
• Handles cash, credit card information, and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates :

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring :

The ideal candidate is one who embodies Buffalo Lodging's culture and core values : Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows :

What We Offer You :

At Buffalo Lodging, we are committed to keeping our most important assets our employees healthy, happy, and productive. To achieve this, we offer a variety of benefits including the following :

Equal Opportunity Employer