Dispatcher (Glen Ellyn, IL)

We offer medical dental vision basic life insurance coverage holiday pay and PTO accrual. Additionally employees are able to enroll in a retirement savings plan. The pay rate range along with most all of the other terms and conditions of employment vary between different sites geographical markets customer / contractual terms and positions.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values including sexual exploitation and abuse harassment abuse of authority and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law.

National Express LLCs independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range along with most all of the other terms and conditions of employment vary between different sites geographical markets customer / contractual terms and positions.

Key Words : Dispatch Dispatcher Bus Dispatcher Truck Dispatcher Delivery Dispatcher Transportation Dispatcher Public Safety Dispatcher Emergency Dispatcher Radio Dispatcher Station Dispatcher Router Route Writer Route Planner Trip Planner Transportation Route Planner School Bus Transportation Student Transportation Passenger Transportation Public Transportation Transit CMF 88 88M 88N 88Z

Company name is : Durham School Services

National Express companies share a strong commitment to provide the highest level of transportation safety quality transportation outstanding customer service and positive employee relations. Our corporate headquarters located in Lisle Illinois houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at .

Responsibilities :

• Directs and monitors daily assignments; schedules drivers bus assistants and assigns vehicles to ensure daily coverage of all routes field trips and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action up to and including suspensions and / or discharge for part-time staff for violations of company policies.
• Responds to emergency calls facilitates emergency response network coordinates mechanical service repair and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and building personnel of all changes in route assignments emergency situations accidents breakdowns or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements school information student data route changes relevant maps vehicle details bus assignments driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Company name is : Durham School Services

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1