Patient Access Supervisor

R1 RCMAustin, TX

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform—encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Operations Supervisor , you’ll be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, you’ll discern client problems, communicate them, and escalate root cause issues to appropriate parties. You’ll also be responsible for reporting and analyzing daily, weekly, and monthly reporting and KPI metrics—providing subject matter expertise to help solve problems and offer solutions.

Here’s what you can expect :

Assist in establishing and implementing departmental initiatives
Develop and coach team members in skills and processes to promote quality
Expert knowledge in accounts receivable follow-up / team processes and procedures
Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories
Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to : Charity, Bad Debt, Paro, and Uninsured discounts
Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned
Participate in weekly operations meetings to drive performance excellence
Troubleshoot and resolve issues with client concerns with a sense of urgency
Establish working relationships with on- and offshore counterparts; serve as a liaison between hourly and management staff for training, quality, and general questions
Train and educate staff on new process changes
Fill in production gaps when needed
Other duties as assigned

Required Qualifications :

Bachelor’s degree or equivalent experience

Intermediate skill level in Microsoft Word, Excel, PowerPoint, and Outlook

Expert knowledge in billing processes

Excellent written and verbal communication skills

Ability to work well independently and in teams

Strong project management skills

Ability to prioritize, multi-task, and work in a fast-paced, high-volume environment

Demonstrates strong leadership qualities and sound decision-making abilities

Positive attitude

Must meet performance standards

Desired Qualifications :

Revenue cycle experience

Call center experience

Associate’s degree

Medical terminology

Physical Requirements :

See, read, and / or operate computers, telephones, office equipment, documents, and labels—including manipulating paper requiring the ability to move fingers and hands

Remain sitting, standing, or walking for long periods to perform work on a computer, telephone, or other equipment

Frequent interactions with associates, patient care providers, patients, and visitors requiring verbal communication and the ability to hear and understand spoken information, alarms, and issues quickly and accurately—especially during emergencies

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy, including frequent computer use and typing

Ability to walk and assist with transporting / ambulating patients and obtaining / distributing supplies and equipment—including pushing / pulling gurneys and portable equipment, including heavy items (over 5 lbs.)

For this US-based position, the base pay range is $52,000.00 - $69,812.82 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a

R1 RCM Inc. (“the Company”)

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