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Billing and Fulfillment Coordinator, Gem Department (ONSITE)

Billing and Fulfillment Coordinator, Gem Department (ONSITE)

Hoover & StrongRichmond, VA, US
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Job Description

Job Description

Hoover & Strong, founded in 1912, is a family-owned jewelry manufacturer and refiner. We cater to the jewelry industry by producing over 30,000 eco-friendly and responsibly sourced jewelry products, all made in the USA. Our products and services include jewelry, contract castings, findings, mill products, and eco-friendly metal refining.

A team of over 90 enthusiastic and dedicated coworkers have created a progressive, family-oriented work environment that encourages personal growth, the sharing of creative ideas and responsible practices. Our work ethic is strong, and we strive for excellence and innovation in everything that we do. Providing high-quality products and professional services is our passion and we do it all in a casual, non-corporate atmosphere with respect and appreciation for one another.

Make a difference in YOUR life and become a part of the Hoover Family!

Billing and Fulfilment Coordinator, Gem Department (ONSITE)

Hourly Rate : $19 to $21

What You'll Be Doing :

We're growing and our Gemstone Department is looking for someone organized, detail obsessed and ready to thrive in a fast-paced, hands-on-role. If you love bling (who doesn't), stay calm under pressure and have a thing for keeping things organized, read on.

Your Day To Day Might Include :

Admin & Ops (40%)

You'll help keep everything flowing smoothly behind the scenes :

  • Logging and tracking incoming packages
  • Entering purchase orders & invoicing like a pro
  • Keeping vendors in the loop
  • Processing customer returns and making sure everything checks out
  • Filing, scanning and organizing
  • Jumping in to support the team where needed

Order Fulfillment (40%)

You'll be the one making sure orders get to where they need to go accurately and on time :

  • Picking, packing and shipping gemstone orders
  • Handling returns and special certificate orders
  • Helping out with production and customer orders

    • Inventory (20%)

  • Helping with monthly inventory
  • Receiving and logging new gemstones
  • Noticing any inventory issues and flagging them
  • Scanning, photographing and sorting stones like a boss

    • What We're Looking For :

  • High School Diploma or GED
  • Diamond or jewelry related experience preferred
  • Customer Service experience required
  • Exceptional attention to detail with strong organizational skills

    • Why You'll Like Working Here :

  • Paid Time Off – 14 days (pro-rated first year)
  • Nine paid holidays
  • Eligibility for 401k, with Company Profit Sharing contributions
  • Company contribution to your Medical and Dental plans
  • Company paid Life Insurance
  • Voluntary Vision and Supplemental Insurance Available
  • Company paid Tuition Reimbursement for qualified courses
  • Performance bonuses and Spot Awards
  • Monthly luncheons, cookouts and other fun activities
  • Days Only – No Shift Work

    • All applicants must complete the online application at careers.hooverandstrong.com or find us on . We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy.

    Hoover & Strong, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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    Billing Coordinator • Richmond, VA, US