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Service Center Lead

Service Center Lead

Computacenter2024Memphis, Tennessee, USA
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About the role

The Service Center Lead oversees all aspects of operations within the Service Center ensuring alignment with customer requirements and the full scope of projects. This includes management of activities at the Service Center at customer sites and at additional locations supporting the RDD teams efforts. The Service Center Lead is accountable for independently managing inventory operations supervising daily service center activity and maintaining facility operations when leadership is not on-site.

This role ensures accurate receiving put away picking and shipping of equipment maintains strict inventory integrity and ensures compliance using HCAPs inventory management system. Additionally the Service Center Lead provides continuous feedback to leadership on process improvements warehouse layout optimization and operational enhancements to support customer-focused excellence.

What youll be doing

  • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Inventory & Service Center Management

Lead and manage all inventory control operations ensuring accuracy across receiving put away picking and shipping of high-value equipment and materials.

  • Oversee and ensure seamless coordination of all service center functions to meet customer requirements and project scope.
  • Independently determine and assign put away locations in line with warehouse strategy and project-specific needs.
  • Maintain accurate real-time inventory tracking through HCAPs system and full lifecycle traceability.
  • Proactively resolve discrepancies or barriers impacting inventory integrity or service center operations.
  • Team Leadership & Operational Oversight

    • Supervise and guide a small team of staff assigning daily tasks ensuring process adherence and mentoring for performance across service center operations.

  • Provide hands-on leadership by managing the facility daily ensuring product quality operational flow and safety standards are upheldeven in the absence of on-site leadership.
  • Foster a culture of accountability safety and efficiency within the service center team.
  • Act as the onsite lead at customer sites or other project locations as needed to maintain consistency and service quality.
  • Facility & Process Improvement

    • Serve as the primary onsite point of contact maintaining smooth operations and addressing any escalations or issues in real-time.

  • Provide regular feedback to leadership on operational challenges layout recommendations and process improvement opportunities.
  • Collaborate with cross-functional teams to implement workflow enhancements space utilization strategies and customer-focused process improvements.
  • Shipping Picking & Documentation

    • Oversee fulfillment of pick tickets using FIFO methodology verifying accuracy and completeness of outbound shipments including high-value equipment.

  • Ensure inventory and equipment are properly staged labeled and documented in accordance with quality and compliance standards.
  • Coordinate with logistics and production teams to meet tight delivery schedules and customer deadlines.
  • System Integrity & Reporting

    • Maintain full audit trails within HCAP ensuring all inventory movementincluding high-value equipmentis tracked and reported accurately.

  • Generate and share reports on inventory levels transactional history service center performance and project status updates.
  • Support data-driven decision-making through reliable metrics and operational insights.
  • Embrace and support Computacenters mission and core values.

    • What you have

  • High school diploma or GED required. Associate degree or inventory control certifications preferred.
  • Experience : 2 years in inventory control or logistics operations.
  • Proven experience in inventory control and service center leadership.
  • Strong working knowledge of inventory systems audit requirements and service center optimization strategies.
  • Legally eligible to work in the United States
  • Proven experience in inventory control warehouse leadership and customer-focused service center operations.
  • Strong working knowledge of inventory systems audit requirements warehouse optimization strategies and facility management.
  • Ability to operate independently and lead teams across dynamic multi-location environments.
  • Excellent communication skills problem-solving ability and attention to detail.
  • Strong attention to detail and organizational skills.
  • Proficient with warehouse management systems (WMS); experience with HCAP is a plus.
  • Familiarity with FIFO practices a service center layout optimization.
  • Ability to operate warehouse equipment (forklift certification is an advantage).
  • Basic proficiency in Microsoft Office Suite (Excel Outlook).
  • Ability to lift / move items up to 50 pounds.
  • Ability to stand walk and operate warehouse equipment for extended periods.
  • Accountability and reliability
  • Process discipline and attention to detail
  • Problem-solving and critical thinking
  • Commitment to operational excellence and safety

    • What you can expect

    Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.

    About us

    Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

    Key Skills

    Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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