Analyst, Change Management

Join Our American Airlines Team

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This role is a part of the Procurement team within the Finance Division. The Analyst, Change Management supports change initiatives within Procurement by developing communications, training materials, and internal platforms that promote best practices and process adoption. The position also supports project management activities and fosters cross-functional collaboration to ensure alignment and successful implementation.

Develop communications across various media formats (written, presentation, verbal, video) to support change initiatives and promote best practices.

Assist in creating and delivering training materials for processes, systems, and technologies.

Maintain centralized team websites and internal communication platforms to support knowledge sharing and collaboration.

Coordinate change champion networks to drive adoption and engagement across the organization.

Foster cross-functional collaboration among stakeholder groups to ensure alignment and effective teamwork.

Support stakeholder engagement through meetings, workshops, and feedback sessions.

Collect and analyze stakeholder feedback to assess adoption and guide continuous improvement.

Document and organize change management activities, updates, and communications.

Support project management tasks including milestone tracking, task coordination, and documentation for change initiatives.

Minimum Qualifications - Education & Prior Job Experience :

High School Diploma

0-2 years of change management, communications, training, stakeholder engagement, or relevant experience

Preferred Qualifications - Education & Prior Job Experience :

Bachelor's degree in Communications, Business, Organizational Change, Supply Chain, or equivalent training / experience

Familiarity with website content management or internal communication platforms

Exposure to project coordination or event planning is a plus

Strong interest in change management, communications, and stakeholder engagement

Excellent written and verbal communication skills

Ability to work collaboratively in a team environment

Strong organizational and time management skills

Creative thinking and attention to detail

Skills, Licenses & Certifications :

Experience with Microsoft Office tools (Word, PowerPoint, Excel)

Certifications such as Prosci Change Management, ACMP Certified Change Management Professional (CCMP), or similar are valued but not required

Introductory certifications like CAPM (Certified Associate in Project Management) or project management coursework can be a plus

Feel free to take advantage of all that American Airlines has to offer :

• Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs : We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.