Trader Support

Title : Trade Support Engineer

Location : Houston, TX Onsite

Months of Contract

Requirements :

Relevant Information Technology or Management Information Systems education at bachelor’s degree level or equivalent (qualified associates deg.)

Minimum of - years of desktop or infrastructure support experience preferably in End-User environment

Excellent English language communication skills

Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment

Experience with call-logging systems (, ServiceNow)

Excellent customer-facing, interpersonal skills

Affinity with both technology and business processes

Ability to deal with business and IT management at all levels

Ability to priorities in a demanding environment with multiple deliverables

Self-starter, reliable and able to work with minimum supervision

Strong knowledge of Windows OS, MS Office products (M), Exchange, AD

Awareness of market data feed services (, Reuters, Bloomberg ICE, MarketView)

Knowledge of development / scripting tools (, Excel, VBA, Java, Power Shell, MS Power Platform)

Knowledge of support, troubleshooting processes and ITIL certification a plus

Accountabilities :

Provide effective IT floor support to resolve immediate operation issues to minimize impact; st level troubleshooting; Windows OS, PC, network, Microsoft Office (M suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications

Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management

Work collaboratively within Shell IT (, Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues

Ensure all required security, compliance and equipment demand processes and procedures are followed

Facilitate local deployment of software and hardware rollouts, as required

Provide support during the regional annual Business Continuity tests

Balancing satisfying user requests while adhering to the IT policies and processes

Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business