Director of Operations

Director Of Operations

Manages the front-line supervisors at property to ensure that the operation of the building is running to the expectation and standards of the client and KWPMC. Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to the property. Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same. Advises General Manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures supervisors are adhering to company policy and administering practices in fair and equitable manner. Manages budget and controls expenses effectively. Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate. Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.

Business acumen. Change agent. Collaboration skills. Communication proficiency. Decision making. Initiative. Leadership. Problem solving / analysis. Results driven. Supervisory responsibility; this position is directly responsible for leading managers of the division and indirectly responsible for all employees within the division. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This is an exempt full-time position, and hours of work and days are Monday through Friday, 8 : 30 a.m. to 5 : 30 p.m. This position regularly requires long hours and frequent weekend work so weekend availability is required. Some travel within the geographical area may be required but will be limited.

Bachelor's degree (BS / BA) in business administration, hospitality, or related field is a strong plus. 5 or more years of experience in a related position with experience at a luxury hotel of 5-star quality. 3+ years working in a director level role is a strong plus. Must have some sort of formalized hospitality training from a 5-star hotel or similar luxury condo that has gone through hospitality training certification. Knowledge of human resources laws and regulations, and employee relations skills. Expert knowledge with computer programs; MS Office Suite.

Team player : works well as a member of a group. Dedicated : devoted to a task or purpose with loyalty or integrity. Detail oriented : capable of carrying out a given task with all details necessary to get the task done well. Leader : inspires teammates to follow them.

Flexibility : inspired to perform well when granted the ability to set your own schedule and goals. Self-starter : inspired to perform without outside help. Entrepreneurial spirit : inspired to perform well by an ability to drive new ventures within the business.

High school or better. Bachelors or better.

Three (3) years of experience as operations director or operations manager managing the community operations, such as staff and service contracts. Driver's license.