Talent.com
Customer Retention Manager

Customer Retention Manager

NuCO2Stuart, FL , US
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ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Renew existing customers in the final year before evergreen status.
  • Renew existing customers in evergreen or without a current contract agreement
  • Renew acquired customer agreements.
  • Modify agreements based on usage changes.
  • Clean up all customer data to support fulfillment activities.
  • Work with disgruntled customers to resolve problems and save business.
  • Work with internal functional heads to follow-up on agreed customer actions and problem repairs.
  • Remain current with daily mailings and administrative actions.
  • Daily, weekly, monthly reporting as required to support performance management routines.

EDUCATION AND TRAINING :

  • High School Diploma required.
  • Associates or Bachelor’s degree in Business, Sales, or Marketing

    • EXPERIENCE :

  • Previous sales and / or customer service experience a plus.
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    Customer Retention Manager • Stuart, FL , US