Customer Service Agent

A company is looking for a Customer Service Agent - Tier 1. Key Responsibilities Handle inbound calls and provide accurate information regarding member benefits and eligibility Advise callers on the status of submitted claims and assist in locating in-network healthcare providers Document call details clearly and adhere to company protocols and service level standards Required Qualifications 1 year of experience in Customer Service is required 1 year of experience in the healthcare insurance industry is preferred Available to work an 8-hour shift with a set schedule Familiarity with CRM and ticketing systems; experience with Salesforce is a plus Understanding of HIPAA and ability to handle sensitive information with care